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© 2012-2020 HOLLY RUST, CHICAGO IL

TERMS & CONDITIONS

 

 

CONSULTATION

Consultations are free of charge up to 30 minutes. Consultations are a brief overview of your needs and how my services can assist you with your end goals. A consultant fee will be assessed if you need a more in-depth consultation, or should you wish extend your consultation beyond the time allotted. 

 

PAYMENT

All payments are done via Paypal + 3.5% fee (no exceptions). Once proposal is agreed upon and signed off by the client, a 50% deposit is required. Final payment is due immediately upon completion of project. Any further tasks requested and completed beyond what is listed on the final signed proposal will be assessed for additional fees. 

 

HOURS

Available M-F. Not typically available on weekends or holidays.  

 

COMMUNICATION

All conversations must be done via email.  Communication via phone, Facetime or Skype are intended for consultation purposes only.

 

PROOFS & REVISIONS

Your project is created based on your needs.  After the initial draft is sent, you are allowed (3) rounds of revisions. Any updates or revisions made after the final approval / completion of the project are subject to additional fees.

 

TURNAROUND

Once the proposal is final, you will be placed on the queue until a deposit has been received. After the deposit is received, I will begin your project and meet the deadline as discussed in the proposal period. Deadlines are estimates only depending on the nature of the project.  Any delays in the turnaround will be discussed with the client.  

 

LIABILITY

In the event I am copy editing / editing already established work, I will not be liable for any copy that was provided by the client. If using someone else’s work, please make sure you get their permission first.

 

CANCELLATIONS & REFUNDS

Due to nature of my services, all sales are final. No full refunds are available. If you wish to terminate the

process for any reason before the completion date, all work created up to that point will

be supplied as a takeaway piece or a credit will remain for up to (6) months (non-transferable).

 

 

BY PLACING AN ORDER AND PAYING YOUR DEPOSIT, YOU AGREE TO THE TERMS ABOVE.